If you have a complaint
Please talk to the Head of Early Years, Head of Pre Prep or The Headmaster.
A copy of the Downs School’s Complaints procedure is available from the school secretary or can be downloaded if you click on the button.
If you are still dissatisfied or wish to take an alternative route you can contact the Chairman of Governors, Mr Adrian Silcock, c/o The Downs School.
Ofsted is the regulatory body for the Early Years Foundation Stage 0-5, Education from Years 1—8 and for Boarding, Health and Welfare they can be contacted at:
Ofsted National Business Unit
Royal Exchange Buildings
St Ann’s Square
Manchester
M2 7LA
08456 404040
Complaints Policy
The Downs School welcomes suggestions and comments from parents and takes seriously complaints and concerns that may arise. Many concerns that pupils and parents have do not necessarily call for complaint, but should still be brought to the school’s attention. Help can only be given about issues that are known. A complaint will be treated as an expression of genuine dissatisfaction, which needs a response.The school will endeavour to deal with complaints within a reasonable time and in a courteous and efficient way, and where appropriate, will take action. It is the school’s policy that complaints should not rebound on the children.
If you would like to see a copy of the complaints procedure please click on the button.
The Downs, Malvern College Prep, Brockhill Road, Colwall
MALVERN Worcestershire WR13 6EY
Tel: 01684 540277 Fax: 01684 540094
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